Usage
How do I use your content?
You get a link to a personalized XML file containing the Program Guide to your chosen TV channels...

How do I start my Free Trial Period?
You need to upload an M3U file given to you by an IPTV provider.After the system imported the fil...

I have a server (i.e. Plex) for my family and friends, can I use your service by registering a single private account?
Sorry, no! We are sure that your family and friends have enough money to get their own IPTV and c...

How can I upgrade my subscription?
Please go to your "My Account" page by clicking your name in the top right corner of the website ...

I added the link to my app, but I don't see the EPG. Why?
Please watch the tutorial video on the main page and read the FAQ to learn how to use the site.Al...

I am sure, that I did everything right, but I still can't see the EPG in my app.
If you watched the tutorial videos and you edited your m3u file and your xml file is downloadable...

I imported my m3u file into the editor, but there are no categories, why?
Based on the system of your IPTV provider, probably you need to use a link for the download or im...

Why can't I find Channel X in my country?
We list TV channels in their origin country even if more countries speak the channel's language.F...

The EPG for Channel X disappeared, why?
We always tweak the system, so probably we changed the name or the tvg-id of the channel slightly...

My EPG displays shows X hour(s) off, why?
It's probably because of the Daylight Saving Time.Go to your profile on the website and choose on...

I have channels from different time zones, how do I synchronize the EPG data with my time zone?
Your personalized EPG will always show the right program in your timetable if you have set your t...

I have set the timeshift in the editor, but my app doesn't show any change, why?
Most IPTV apps can't handle timeshift in m3u files, although it is an internationally standardize...

Can I group the channels by categories like "sports", "entertainment" etc. in the XML file?
No! That's a task for your m3u file and/or media center.The XML file you get from us is a plane X...

I clicked the "save all groups" button and my channels' settings are messed up, why?
Save all groups will save all groups. Nothing else.It saves name changes to the group or setting ...

Can I use your service through VPN/Proxy?
In general (based on our Terms of Use), no.Please contact us and let us know why you need to use ...

With how many devices can I use the service?
We don't limit the devices, but we limit IP addresses based on your subscription package.

I get an error about special characters, why?
We do not allow special characters in channel names anymore.You need to get rid of the special ch...

My account was blocked. Why?
Our system detected something strange. You received an email about it and a red banner at the top...

Why do I get a 404 error, when I try to load my XML file in a browser/on my server?
You tried to call the link from more IP addresses than allowed by your subscription in a certain ...

Why do I get EPG only for 50 channels?
The trial period has a limited channels count.You are allowed to get EPG for 50 channels during t...

Why do I get EPG only for 50 channels even if I paid?
You need to wait until the server automatically updates the XML file, or you have to click the sa...

My EPG doesn't work, what should I do?
If you did all the things mentioned above in the other QAs (most importantly watching the tutoria...

What does the IP limit mean?
The number of IPs are the number, how many IPs can connect to the server simultaneously within a ...

How to use Catch Up service?
If you use Perfect Player or any other player that uses this feature, you can add |catchup=XC at ...

Why does SAVE not work in the Editor?
You have to click the SAVE button under the channels, when changing a channel setting.You shall n...

How do I use EPG Time Shift?
We have an EPG Time Shift function in our m3u editor for every channel.Please keep in mind that n...

Can I use EPG in VLC?
No, you can not.VLC needs the EPG data being embedded into the stream.You can'T display EPG from ...

Can I change channel names in bulk?
Yes, you can change group  and channel names in bulk.Please watch this video: How to bu...

I uploaded my m3u file and my streams do not work anymore/are jerky. Why?
We don't know.It is most probably coincidence.Your IPTV app downloads the m3u file from our site ...

Why isn't there a search button for channels in the editor? I have so many!
You registered a personal account,You shouldn't import groups which are irrelevant to you in the ...

Plex puts my show XY into the category AB, but I want it in category CD, what should I do?
Please contact the Plex developers or consult the documentation of Plex.We can't do anything for ...



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